FAQ

Question 1

How far in advance should I schedule my move?

Accepted Answer

The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month, or a weekend, please call us 4-6 weeks before your planned date.

Question 2

Do I need an estimate?

Accepted Answer

There are two ways we provide estimates. Estimates can be in person or virtual and will be based on the information and inventory you provide. We do suggest an on-site estimate if you have a larger home (4+ bedrooms), commercial move (office space), or any unusual items (pool table, piano, hot tubs, etc.) Estimates are non-binding and free of charge.

Question 3

What payment methods are accepted?

Accepted Answer

We accept all major credit cards, cash, or cashier’s check/money order. No personal checks unless previously agreed on.

Question 4

Do you require deposits?

Accepted Answer

Mendez Movers does require a $100 deposit which will already be deducted from the total cost of your move.

Question 5

What types of customers have you worked with?

Accepted Answer

We work with every type! From your everyday person and his family to military personnel, government officials, corporations and businesses. As always we will honor any and all clients anonymity at their discretion.

Question 6

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed with the Utilities and Transportation Commission of Washington State and we carry Cargo, Motor Vehicle, and General Liability Insurance.

Question 7

How would I know if a moving company is legitimate?

Accepted Answer

According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers.

Question 8

Do you have employees, or do you use temporary workers?

Accepted Answer

We have W-2 employees and carry workers’ compensation.

Question 9

If your Employees are injured while working in my home, am I responsible for their medical bills?

Accepted Answer

No. Our company carries workers’ compensation as required by law, and we are totally responsible for any work-related injuries to our moving team during the performance of their duties. We do not use day labor or casual workers.

Question 10

Can my belongings be temporarily stored at your location?

Accepted Answer

Yes, we do offer storage services, please give us a call for more info.

Question 11

Do you have temperature controlled, indoor storage?

Accepted Answer

Yes, we do offer temperature controlled, indoor storage. We can accommodate for short-term and long-term storage.

Question 12

Do you also give quotes for long-distance moves?

Accepted Answer

Long-distance moves are quoted on a case-by-case basis. We offer flat rate pricing as well as pound priced estimates.

Question 13

Are your quotes binding?

Accepted Answer

Yes, we do offer binding quotes, please give us a call for more details. We also provide non-binding estimates. They are non-binding and merely an approximation of the cost and time estimated for your move. Which means, you are not required to sign the estimate as the move may go over or under the estimated time.

Question 14

Do I need to empty my dresser drawers?

Accepted Answer

Yes, we do require the dressers drawers to emptied. It is to prevent damages and is overall more time efficient to move a empty dresser.

Question 15

How about labor only services?

Accepted Answer

Yes we do have labor-only crews available if you simply need heavy lifting or man-power to help with loading or unloading furniture, trucks, pods, storage units, trailers, shipping containers, and more!

Question 16

What should I keep with me on my moving day?

Accepted Answer

Keep with you anything you or your family will use on the day of your move with you. Common items include snacks, toilet paper, paper towel, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. Additionally, medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewelry, credit cards, bank account information, etc.) should be set aside. On your moving day, place these essential items in a box or bag that you’ll carry with you to your new home.

Question 17

What do I need to do to prepare my appliances for the move?

Accepted Answer

The moving crew can wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Additionally, movers are not electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, chandeliers, and refrigerator from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas.

Question 18

Can the crew members arrange the furniture to my liking in my new home?

Accepted Answer

Absolutely. Just instruct the crew members on where you want the specifics placed and we can help. Having a plan in mind before arriving at your new home can save time and money.

Question 19

Do you do long-distance moves?

Accepted Answer

Yes! We are fully authorized/licensed by the Federal Motor Carrier Safety administration to transport and provide service on household goods shipments from one State to another.

Question 20

What if I discover damaged or missing items?

Accepted Answer

Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture the day of the move.

Question 21

How do I change my address?

Accepted Answer

You can change your address with the US Post Office online. *Visit the website usps.com/move. *Follow the steps to fill out your change of address information with the post office.​

Question 22

What are your price rates?

Accepted Answer

Please give us a call for a recommended rate for your size of home!

Question 23

Do you have hidden fees or charges?

Accepted Answer

We pride ourselves on having no hidden fees and being all-inclusive, BUT we DO charge a Travel fee for every service. This is standard for the moving industry. However, ours is typically equal to just one additional hour of labor. It may be adjusted on a case-by-case basis, either less or more, depending on the service being requested and the customer/job location.

Question 24

Can you give guaranteed pricing?

Accepted Answer

On Interstate moves, yes we absolutely can! On moves between points, the Public Utility Commission requires that local moves be charged primarily on an hourly rate basis, and moves going over 55 miles be billed primarily according to weight. We value your vote of confidence in our company with your hard-earned dollars. Therefore, we will estimate responsibly and with integrity. Our sales staff will go over time and cost scenarios for your move. There will be no surprises on your final bill with us.

Question 25

Do I have to pay extra for a moving truck?

Accepted Answer

No, a moving truck is included in the flat hourly rate. There is not an additional fee for one of our 26 ft moving truck.

Question 26

How is the cost of my move calculated?

Accepted Answer

We have a standard hourly rate system based on number of movers requested (2 or 3) as well as day of the week requested (weekdays vs weekends) Plus a one-time destination/arrival fee that covers travel time to your residence, tolls, gas and travel time back to our warehouse. The hourly rate starts when the movers arrive at your place and it stops when the move is completed.

Question 27

Do I tip the movers?

Accepted Answer

Tipping is never expected, but always appreciated! Although our movers are trained to never ask for tips from customers, they are allowed to accept tips should customers feel inclined for the hard work they received. In regards to what amount to tip the movers, we encourage customers to tip whatever they feel is necessary for the job that was completed. *tips may given directly to the movers and/or constitute as payment of the bill.

Amidst COVID-19, with proper safety protocols, Mendez Movers LLC is open and ready to move you!

FREQUENTLY ASKED QUESTIONS

BELOW YOU'll FIND ANSWERS TO THE QUESTIONS WE GET ASKED THE MOST DURING MOVES.

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