Amidst COVID-19, with proper safety protocols, Mendez Movers LLC is open and ready to move you!

FREQUENTLY ASKED QUESTIONS

BELOW YOU'll FIND ANSWERS TO THE QUESTIONS WE GET ASKED THE MOST DURING MOVES.

Google Rating
4.7
Based on 76 reviews

Q.

How far in advance should I schedule my move?

A.

The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month, or a weekend, please call us 4-6 weeks before your planned date.

Q.

Do I need an estimate?

A.

There are two ways we provide estimates. Estimates can be in person or virtual and will be based on the information and inventory you provide. We do suggest an on-site estimate if you have a larger home (4+ bedrooms), commercial move (office space), or any unusual items (pool table, piano, hot tubs, etc.) Estimates are non-binding and free of charge.

Q.

What payment methods are accepted?

A.

We accept all major credit cards, cash, or cashier’s check/money order. No personal checks unless previously agreed on.

Q.

Do you require deposits?

A.

Mendez Movers does require a $100 deposit which will already be deducted from the total cost of your move.

Q.

What types of customers have you worked with?

A.

We work with every type! From your everyday person and his family to military personnel, government officials, corporations and businesses. As always we will honor any and all clients anonymity at their discretion.

Q.

Are you licensed and insured?

A.

Yes, we are fully licensed with the Utilities and Transportation Commission of Washington State and we carry Cargo, Motor Vehicle, and General Liability Insurance.

Q.

How would I know if a moving company is legitimate?

A.

According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers.

Q.

Do you have employees, or do you use temporary workers?

A.

We have W-2 employees and carry workers’ compensation.

Q.

If your Employees are injured while working in my home, am I responsible for their medical bills?

A.

No. Our company carries workers’ compensation as required by law, and we are totally responsible for any work-related injuries to our moving team during the performance of their duties. We do not use day labor or casual workers.

Q.

Can my belongings be temporarily stored at your location?

A.

Yes, we do offer storage services, please give us a call for more info.

Q.

Do you have temperature controlled, indoor storage?

A.

Yes, we do offer temperature controlled, indoor storage. We can accommodate for short-term and long-term storage.

Q.

Do you also give quotes for long-distance moves?

A.

Long-distance moves are quoted on a case-by-case basis. We offer flat rate pricing as well as pound priced estimates.

Q.

Are your quotes binding?

A.

Yes, we do offer binding quotes, please give us a call for more details. We also provide non-binding estimates. They are non-binding and merely an approximation of the cost and time estimated for your move. Which means, you are not required to sign the estimate as the move may go over or under the estimated time.

Q.

Do I need to empty my dresser drawers?

A.

Yes, we do require the dressers drawers to emptied. It is to prevent damages and is overall more time efficient to move a empty dresser.

Q.

How about labor only services?

A.

Yes we do have labor-only crews available if you simply need heavy lifting or man-power to help with loading or unloading furniture, trucks, pods, storage units, trailers, shipping containers, and more!

Q.

What should I keep with me on my moving day?

A.

Keep with you anything you or your family will use on the day of your move with you. Common items include snacks, toilet paper, paper towel, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. Additionally, medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewelry, credit cards, bank account information, etc.) should be set aside. On your moving day, place these essential items in a box or bag that you’ll carry with you to your new home.

Q.

What do I need to do to prepare my appliances for the move?

A.

The moving crew can wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Additionally, movers are not electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, chandeliers, and refrigerator from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas.

Q.

Can the crew members arrange the furniture to my liking in my new home?

A.

Absolutely. Just instruct the crew members on where you want the specifics placed and we can help. Having a plan in mind before arriving at your new home can save time and money.

Q.

Do you do long-distance moves?

A.

Yes! We are fully authorized/licensed by the Federal Motor Carrier Safety administration to transport and provide service on household goods shipments from one State to another.

Q.

What if I discover damaged or missing items?

A.

Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture the day of the move.

Q.

How do I change my address?

A.

You can change your address with the US Post Office online. *Visit the website usps.com/move. *Follow the steps to fill out your change of address information with the post office.​

Q.

What are your price rates?

A.

Please give us a call for a a recommended rate for your size of home!

Q.

Do you have hidden fees or charges?

A.

We pride ourselves on having no hidden fees and being all-inclusive, BUT we DO charge a Travel fee for every service. This is standard for the moving industry. However, ours is typically equal to just one additional hour of labor. It may be adjusted on a case-by-case basis, either less or more, depending on the service being requested and the customer/job location.

Q.

Can you give guaranteed pricing?

A.

On Interstate moves, yes we absolutely can! On moves between points, the Public Utility Commission requires that local moves be charged primarily on an hourly rate basis, and moves going over 55 miles be billed primarily according to weight. We value your vote of confidence in our company with your hard-earned dollars. Therefore, we will estimate responsibly and with integrity. Our sales staff will go over time and cost scenarios for your move. There will be no surprises on your final bill with us.

Q.

Do I have to pay extra for a moving truck?

A.

No, a moving truck is included in the flat hourly rate. There is not an additional fee for one of our 26 ft moving truck.

Q.

How is the cost of my move calculated?

A.

We have a standard hourly rate system based on number of movers requested (2 or 3) as well as day of the week requested (weekdays vs weekends) Plus a one-time destination/arrival fee that covers travel time to your residence, tolls, gas and travel time back to our warehouse. The hourly rate starts when the movers arrive at your place and it stops when the move is completed.

Q.

Do I tip the movers?

A.

Tipping is never expected, but always appreciated! Although our movers are trained to never ask for tips from customers, they are allowed to accept tips should customers feel inclined for the hard work they received. In regards to what amount to tip the movers, we encourage customers to tip whatever they feel is necessary for the job that was completed. *tips may given directly to the movers and/or constitute as payment of the bill.

Our Clients Love Us

Read and listen to some of our recent testimonials.

Noe, Jesus, and Lorenzo did a wonderful job!! Very funny and comfortable guys as well! They did it all so quickly making it a better price for me!! I will definitely be calling Mendez Movers again! Also John, who I made the appointment with was also very helpful and accommodating!! Everything to look for when hiring movers!!
Mackenzie Boyce
Mackenzie Boyce
19:25 10 Aug 21
We called Mendez Movers on a bit of a time crunch and they were able to come out the next day to move our office for us. They were professional and got everything done in a timely manner. They also wrapped everything very well (all of our furniture is brand new) and when we got to the new office they moved everything around for us so we could set it up exactly how we wanted it. Would not hesitate to use again!
Bellanca Homes Office
Bellanca Homes Office
17:02 05 Aug 21
1 Word.Impressed.
Doug Oswalt
Doug Oswalt
00:43 03 Aug 21
Mendez movers have done a great job.
SAM PHANEKHAM
SAM PHANEKHAM
16:09 25 Jul 21
Such a great moving experience. The crew came out to Cle Elum and helped get me into my new home. They were respectful of my belongings and very aware of my home as well. I would highly recommend Mendez Movers to anyone looking for help. Thanks Noe & Connor!
Rachel Goforth
Rachel Goforth
01:06 22 Jul 21
These guys are great! Definitely hire them again
Eric Lundgren
Eric Lundgren
19:29 22 Jun 21
Do Not Hesitate-> Call Mendez Movers for your next move🗣️ This business really impressed us with their knowledge, ability & skills with moving. We needed 4 U-HAUL U-Boxes loaded in a very short time & the crew did an amazing job... even in the rain🌧️! Because of their thoughtful packing, not a thing was damaged or ruined when we unpacked💎 They took the utmost care in protecting our valuables & the house they were moving them from. Their customer service was divine & they really took care of us!⭐⭐⭐⭐⭐+ Recommend!
KaraLeigh
KaraLeigh
23:36 14 Jun 21
Mendez Movers is AMAZING. Five stars all the way around. They moved us out of a 3 bedroom house, and into a 2 story house, in just over half their time estimate. A+++ service, incredible work ethic, and everything looks like it came through unscathed. They were super careful with everything we own. I would absolutely use them for another move in a heartbeat. Thanks, guys! ⭐️⭐️⭐️⭐️⭐️
Cheree Dennison
Cheree Dennison
21:22 09 Jun 21
Mendez Movers recently did a full service move for us. I was very impressed with their packing, especially with some fragile and unique items. They were professional, polite, and made it work when we ran into some last minute logistical challenges. I would definitely recommend their team without hesitation.
Crystal Atteberry
Crystal Atteberry
19:56 09 Jun 21
Connor and Lincoln took the utmost time and care to not only protect my belongings but the doorway of the house as well. They were both extremely pleasant to work with. I look forward to seeing them both when the move my belongings to my new home next month.
Judi Stocker
Judi Stocker
21:05 05 Jun 21
Noe and Connor did an excellent job. They were professional and took great care to not damage anything during the move. Would use again and definitely recommend.
Jim U
Jim U
17:46 20 May 21
These guys are great! Very professional and delivered our expensive diningroom set in perfect condition!
Tracie A. Dwyer
Tracie A. Dwyer
14:58 03 May 21
Very easy to schedule and coordinate. Day of move, Lincoln and Conner arrived on time, efficiently and quickly removing the items and loading the truck. They were both friendly and did an excellent job. We ended up spending a little less than bid due to Lincoln and Conner's efficiency. A big thumbs up for Mendez Movers LLC!
Mary Grable
Mary Grable
21:07 28 Apr 21
Mendez Movers did a great job for us. Connor, Lincoln and Lorenzo are the "dream team". They even made a custom box for our huge longhorn horns, and fit everything into a storage that we never thought would be big enough. Like a Tetrus champion, Lincoln carefully fitted each piece in place and we ended up with even a little space by the door. Upbeat attitudes! Thanks so much...we'll use you again next time.
Barbara Wenda
Barbara Wenda
17:28 12 Apr 21
Moved from Selah to Pasco! They took all of our boxes! 85inch tv and 65inch as well! It all got there in one piece! Very respectful!! Connor and Lincoln did an awesome job!!
Diana Verduzco
Diana Verduzco
05:29 27 Mar 21
What a great company to work with! Very professional and efficient. Everything went like clockwork. We have a large move coming up in the near future and we will definitely be calling Mendez Movers again!
Joyce Hill
Joyce Hill
00:33 26 Mar 21
Very good fast paced workers, they arrived on time and got the job done for a great price. I highly recommend using their services.
AOB SHOTTA
AOB SHOTTA
16:58 15 Mar 21
Super professional, friendly, and worked fast and efficiently. I would definitely use them again.
Jennifer Prater
Jennifer Prater
18:04 10 Mar 21
Great local company to use! They made my move extremely easy. The staff is very professional and great to work with.I will recommend them to everyone. Thank you to all of the staff!
angela schultz
angela schultz
18:08 25 Feb 21
Susan Miller was extremely helpful in coordinating and pricing out a dresser we needed moved. She scheduled it within a time range because it was a smaller job and called when the movers were on their way. Thanks Susan!
Bryan
Bryan
20:39 16 Feb 21
Wonderful, professional company! From the first phone call to the unloading of the truck it was a seedless operation. Each person we were in contact with was very professional. I can’t wait to use Mendez Movers again! Fernando and Lorenzo had excellent attitudes and made the day fun. Thanks again for everything!
Debbie Stone
Debbie Stone
19:55 11 Feb 21
We were very pleased with the whole crew and staff from Mendez Movers, especially Noe, Lincoln, Lorenzo, and Fernando. They were on time, cheerful, and incredibly careful with our furnishings and historic building...all four floors!!Always respectful and pleasant, and the fastest moving team in the West. We will definitely recommend Mendez Movers to others. Thank you for a great moving experience at a great price.
Barbara Sperry
Barbara Sperry
16:15 22 Jan 21
Everyone I talked to was FABULOUS! Their movers, office staff, quote assistant were all so super nice and helpful! I was in a bind to get mom moved to Seattle area on a tight schedule. Mendez Movers made it happen at a fair rate. I'm so very happy I found this company. I'd hire them again in a heartbeat!
Kathleen Olsen
Kathleen Olsen
22:12 15 Jan 21
Noe and Lincoln were AMAZING!! They were able to help me out so much with moving furniture and packing up some small kitchen appliances in my mothers apartment on EXTREMELY short notice. They had everything loaded and unloaded in to the storage in under the estimated time and it was all done so professionally, friendly and with a lot of understanding about the time crunch. Thank you guys!!!
Isabel
Isabel
00:57 09 Jan 21
Our move was great - the guys showed up early, were very attentive and made sure every item was handled with care. Made for an easy move!
Elise Berns
Elise Berns
04:28 03 Jan 21
From start to finish the move was a success. Susan, Ashley, Lorenzo and Conner were very helpful. Lorenzo and Connor are very personable and professional and wanted to make our move as stress free as possible. We recommend Mendez Movers to everyone.
Chris Johnson
Chris Johnson
16:58 30 Nov 20
I called I called them up in a panic because some other movers in town had backed out last minute. And Mendez Movers assured me that they had time for me and walked me through their virtual tour, and arrived on time and were very professional I am so pleased thank you very much Francine!
Francine Colao
Francine Colao
18:50 10 Nov 20
They were amazing. Always courteous and professional. Worked very hard and at an amazing pace. This was my third time hiring them and every move has been excellent and at affordable rates. Will hire again.
Lauri Boyd
Lauri Boyd
19:43 06 Oct 20
From first contact with Susan, through the estimating process with Ashle, and the move itself with Connor, Lincoln, and Lorenzo, this has been as good an experience as any move could be. All went smoothly, with the exception of a particularly difficult table that did not want to go through any doorway, but the fellas stayed calm and found a solution. We will definitely recommend Mendez Movers to anyone needing to move.
Rosemary Saul
Rosemary Saul
15:38 26 Sep 20
Mendez Movers have been a great help!!!The move from CA to WA was very stressful and nerve wracking but Mendez Movers made the move so much easier. They are professional, respectful and prompt!I can't emphasize enough on how amazing their customer service is!They were very accommodating to help me out in a very short notice. The movers (Marcus and Lorenzo) were FAST and hard working with all my furnitures and boxes. I highly recommend this company.
Chayoung Keum
Chayoung Keum
18:36 16 Jul 20
Mendez movers did a great job they were very friendly and were very attentive to my needs. They did a great job with our move and will use them in the future!
Ele Belieu
Ele Belieu
19:10 14 Jul 20
Ramon, Lincoln, and Danny were amazing. Super professional and efficient. Padding, clean hands, covid compliant. Everything you need right now. Hire them!
Jeff Dailey
Jeff Dailey
23:30 03 Jul 20
Ramon, Danny, and Lincoln of Mendez Movers were AMAZING to work with!!! They were professional, kind, courteous, and meticulous! I highly recommend using Mendez Movers!!!
Cristian Newell-Schmidt
Cristian Newell-Schmidt
20:11 03 Jul 20
Great experience with Danny , Marcos and Ramon. Highly reccomend these folks. Fast , polite and very professional. I will use them again
dave white
dave white
20:42 18 Jun 20
Ramone and Marquis were on time and very professional. They took great care in packing, moving and unpacking everything. Very polite and not a scratch on anything including walls. Highly recommended.
James Jacobsen
James Jacobsen
20:32 03 Jun 20
Ramon and Lincoln were both clean, polite, and professional young men. They worked hard to get all the priority items I had onto the truck while I had their help. I couldn’t do it without them and would recommend Mendez Movers to anyone.
Sean McBride
Sean McBride
17:15 17 May 20
Mendez Movers went above and beyond when moving me. Exceptionally detail oriented and help me dissasemble items for moving. Can not recommend them enough. Arrived on time and with face masks and gloves which I highly appreciate during this time of Covid-19 precautions.
Camerina Lopes
Camerina Lopes
03:09 11 Apr 20
Nice people, very helpful.
Grace Rasband
Grace Rasband
17:09 01 Apr 20
Today we hired Noe and Ramon to help us move froma storage unit to our new house. They arrived on time and ready to go. They were amazing and able to load our things into their truck in an hour and a half, then unloaded at our house. They estimated it would take 5 hours, and they had it done in 5 1/2 hours, which was fantastic because we have a lot of things. Ramon and Noe were fast, efficient, and strong! They handled our heavy items no problem! They were very polite and professional. Please hire these guys, they are amazing and I would not move again without their help.
Amanda Ballard
Amanda Ballard
23:24 20 Mar 20
They were awesome!! Very professional and punctual. On short notice we moved our parents into assisted living with the help of Mendez Movers. They were there on time, wrapped all the doors and woodwork they were going through, very respectfully with our elderly parents and us. The price charged was very reasonable. You will not be sorry if you hire these guys for your next move.
Donna Elder
Donna Elder
19:49 05 Feb 20
I hired Noe Mendez, and I was impressed by the way that he conducted his business...Not only did he come with everything that you would need to professionally move someone, he came with trained employees…A complete professional move by Mendez Movers. If you ever need a professional mover, please call Noe first!
Tim Morris
Owner of #CemeteryTim